Terms & Conditions Payment Methods
Our Payment terms are by PayPal or Credit/Debit Card on line at the point of booking the course.
You can cancel without penalty up to 14 days in advance of the training date, any time after this time a cancellation fee will apply.
In the case of a bespoke training session or sessions delivered to a large cohort from one organisation we will accept payment by invoice; Details of this will be subject to prior agreement and SLA’s established.
All course fees are payable in advance via PayPal or Credit /Debit Card. Cancellations will only be accepted for individual bookings when two weeks or more notice are provided. In such cases all fees will be refunded, otherwise payment will be charged in full.
You may postpone your course place to another date once only, so long as two working days’ notice is given.
Certificates are issued same day from our Farnham office, those candidates who attend courses in other venues will have their certificates sent via e-mail the day they attend the course. Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate. Delegates who complete a course via eLearning will have access to a certificate on completion of the eLearning Module this will be available in Pdf format for download or print.
It is at times difficult to get to training on time with unforeseen events and for that reason we offer a 20 minutes window after the course start time for exceptional situations. However, we are keen that your training is effective and uninterrupted and therefore delegates who arrive late (after 20 minutes) will lose their place and will not be refunded unless exceptional circumstances occur. Please plan your journey well in advance.
Delegates who arrive late will be welcome to book for another day but will need to pay again at the same delegate rate.
If you believe your estimated time of arrival will be 30 minutes after the start, please do not to turn up to the training venue but contact us by telephone on 0300 303 0059 should you wish to rebook. Your training place is non-refundable. This means if you do miss your course you will be very welcome to attend another course but you will need to pay again.
The Learning Enterprise reserves the right to cancel any course and in such cases any fees already paid will be refunded in full
Whilst every attempt will be made to hold fees at the levels advertised, The Learning Enterprise reserve the right to change fees without prior notice
We will always endeavour to assist you, but any delegates who are rude or abusive to teaching or administration staff will be asked to leave the training session and will not be refunded for the training course they have attended.