Operational Manager


An operations/departmental manager is someone who manages a team and/or projects, and achieves operational or departmental goals and objectives, as part of their organisational strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Level 5 Diploma for Leaders and Managers

24 months

Assessed virtually

This qualification covers a range of topics including: 

  • Operational management
  • Finance
  • Leading people
  • Managing people
  • Project management
  • Building relationships
  • Communication
  • Self-awareness
  • Management of self
  • Decision making

As well as the on-programme assessment there will be an End Point Assessment which will be carried out by an external independent assessor. This will include: 

  • Multiple choice and short answer test
  • Competency based interview
  • Portfolio of evidence
  • Presentation of work
  • Professional discussion

Not ready for level 5?

Level 3 Team Leader

The Team leader/ Supervisor apprenticeship is ideally suited for colleagues taking their first step into line management, or those with some experience of managing a team or project.

Next steps

If you are interested in applying or would like to enquire about the course, then please fill in the form below and someone will be in touch.